delivery

***BREXIT Update 25th January 2021***

We are experiencing delays of 2-4 weeks on shipments from Europe due to an unprecedented delay at customs following changes in paperwork post Brexit. This will affect:

* All lighting

* some furniture (please contact us if you would like to know about a specific item)

 

*** COVID-19 Update 4th November 2020***

Due to a large increase in parcel network shipments across the UK we are seeing additional delays of up to 5 working days

Our 1 and 2 man delivery for stocked items has resumed since June again in high demand postcodes. Where a 1 or 2 man delivery will not be possible or the the item is currently dispatched straight from the manufacturer we will continue to deliver these either via our pallet network (kerbside only) or parcel network carriers. Deliveries are to ground floor only with our parcel network.

If you have any questions about how an item will be delivered to you please don’t hesitate to contact us.

We have created a Q & A section for any questions regarding the current corona Virus amendments to our service you may have. 

All other delivery terms remain the same.

 

Delivery and dispatch (what's the difference???)

Dispatch date is when your order is sent to our delivery partner or dispatched directly from our supplier. This is not the date it arrives to your door. The estimated dispatch date can be found next to each product on the housecosy website. Additional information on our delivery process and how long after dispatch you should expect delivery can be found below.

Made to order product 

Some of our product is made to order or we allow you to pre order the product before the stock arrives in our warehouse, which is why you may have to wait a little longer for some pieces (but it’s worth it… trust us!). Our dispatch dates are therefore estimates and can be subject to delays. Please be aware of this if you are working to a time scale. We cannot be held responsible for any costs incurred due to delayed projects.

Delivery charges

We offer FREE UK delivery* on all orders (yep.. you read correctly!!) and aim to deliver within approximately 2 weeks from the estimated dispatch date given.

* If you happen to reside in an area that is considered to be 'remote' (e.g the moon) you may incur additional delivery charges. We will contact you prior to processing your order and notify you of the additional charge. Mainland Scotland will usually only incur an additional charge for larger bulky items.

Remote Areas:

Channel Islands
Isle of Man
Scilly Isles
Isle of Wight
Highlands
Northern Ireland
Grampian
Scotland Offshore

European delivery

we offer delivery to Ireland, Germany and France, please contact us for specific pricing.

Services

The size and weight of your order will determine the carrier we use to ship out your order. Our deliveries will be via courier or directly dispatched from our suppliers and delivered through a parcel network.

For smaller items we will use our parcel network provider where this is deemed more suitable.

Where we offer our standard 1 or 2 man service over the threshold for larger items, please note, packaging will not be taken away. Our delivery partners will contact you to arrange a delivery date.

For heavy furniture (e.g. Extending Dining Tables, ready assembled sideboards), deliveries above the second floor are dependent on access to a lift and an additional charge. Please notify us beforehand. 

Please remember that it's your responsibility to check that the items will fit through doors and staircases in their packaging before you place your order.

Grouped delivery

We get it, everyone is busy! Wherever possible we will group your order, so that all the items arrive on the same day, to make receiving your order more convenient. Please note this can only be arranged if;

  • all products can be sent with the same carrier
  • If the difference in lead times isn’t too large