delivery

*** COVID-19 Update 5th June 2020***

Since the 24th March our 2 man delivery for stocked items was suspended.  This will resume again in high demand postcodes predominantly around the London area to begin with. Where a 2 man delivery will not be possible or the the item is currently dispatched straight from the manufacturer we will continue to deliver these via our pallet network (kerbside only) and parcel network.

If you have any questions about how an item will be delivered to you please don’t hesitate to contact us.

We have created a Q & A section for any questions regarding the current corona Virus amendments to our service you may have. 

*** COVID-19 Update 24th March 2020***

Due to the Corona virus outbreak and to do as much as we can to adhere to social distancing guidelines protecting both customers, employees and partners, with immediate effect our 2 man delivery service is on hold. However, you will be pleased to know that we can still offer delivery, which will be by either our parcel network or pallet carrier depending on the size of your goods.

If your delivery will be by pallet, this will be a kerbside ground floor delivery and you will be required to dispose of the pallet thereafter. Our couriers will call you in advance as per our normal delivery terms below, to arrange with you a suitable delivery day.

All other delivery terms remain the same.

Delivery and dispatch (whats the difference???)

Dispatch date is when your order is sent to our delivery partner or dispatched directly from our supplier. This is not the date it arrives to your door. The estimated dispatch date can be found next to each product on the housecosy website. Additional information on our delivery process and how long after dispatch you should expect delivery can be found below.

Made to order product 

Some of our product is made to order or we allow you to pre order the product before the stock arrives in our warehouse, which is why you may have to wait a little longer for some pieces (but it’s worth it… trust us!). Our dispatch dates are therefore estimates and can be subject to delays. Please be aware of this if you are working to a time scale. We cannot be held responsible for any costs incurred due to delayed projects.

Delivery charges

We offer FREE UK delivery* on all orders (yep.. you read correctly!!) and aim to deliver within approximately 2 weeks from the estimated dispatch date given.

* If you happen to reside in an area that is considered to be 'remote' (e.g the moon) you may incur additional delivery charges. We will contact you prior to processing your order and notify you of the additional charge.

Remote Areas:

Channel Islands
Isle of Man
Scilly Isles
Isle of Wight
Highlands
Northern Ireland
Grampian
Scotland Offshore

European delivery

we offer delivery to Ireland, Germany and France, please contact us for specific pricing.

Services

The size and weight of your order will determine the carrier we use to ship out your order. Our deliveries will be via courier or directly dispatched from our suppliers and delivered through a parcel network.

For smaller items we will use our parcel network provider where this is deemed more suitable.

We offer our standard 2 man service over the threshold for larger items. Please note, packaging will not be taken away. Our delivery partners will contact you to arrange a delivery date.

For heavy furniture (e.g. Extending Dining Tables, ready assembled sideboards), deliveries above the second floor are dependent on access to a lift. Our delivery partners can only deliver items up to the second floor which are 75kg or less if no lift is available.

Please remember that it's your responsibility to check that the items will fit through doors and staircases in their packaging before you place your order.

Grouped delivery

We get it, everyone is busy! Wherever possible we will group your order, so that all the items arrive on the same day, to make receiving your order more convenient. Please note this can only be arranged if;

  • all products can be sent with the same carrier
  • If the difference in lead times isn’t too large